Our most important task is to ensure your absolute satisfaction. We will always strive to reach that target.

However, we acknowledge that mistakes are made occasionally. This paragraph covers that possibility. If you are not wholly satisfied with the Article, please tell us at the earliest opportunity:

  • Exactly what is the fault
  • If relevant, when the fault became apparent
  • When and how you discovered the fault
  • How the fault affected your use of the Articles;

To do this, it is essential that you follow the instructions below. These provisions apply in the event that you return Articles to us because you say they are faulty:

You must tell us by email message to This email address is being protected from spambots. You need JavaScript enabled to view it. or by letter to our land address, that you would like to return Articles, specifying exactly what Articles and when purchased, and giving full details of the defect or other reason for return. We will then issue a returns note. If you send Articles to us without a returns note, we may not be able to identify sufficient details to enable us to attend to your complaint.

The Articles must be returned to us as soon as any defect is discovered.

Articles should be returned:

  • With both Articles and all packaging in their original condition;
  • Securely wrapped;
  • Including our delivery slip;
  • At your risk and cost.